Privacy Policy

Bright Power & Automation (ABN 25 612 129 843) ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This policy sets out how we collect, use, and protect your personal information when you interact with our website, enquire about our services, or engage us to design, install, or service an electrical, audio visual, security, or automation system.

Information we collect

We may collect the following types of personal information:

• Names and contact details (email, phone number, address)
• Site addresses, property details, and access arrangements
• System requirements, plans, and specifications for your project
• Communications between you and our team
• Information submitted via our website contact and quote forms
• Website usage data (browser type, pages visited, IP address)

How we collect information

We collect personal information directly from you when you enquire about our services, submit a form on our website, communicate with us by phone or email, or engage us for a project. We may also collect information from builders, architects, or designers who engage us on your behalf, and automatically through cookies and analytics tools when you visit our website.

How we use your information

We use the information we collect to:

• Respond to your enquiries and prepare quotes
• Design, install, commission, and service your systems
• Coordinate site access, scheduling, and project updates
• Register equipment warranties and provide ongoing support
• Improve our website and services
• Meet our obligations as a licensed electrical and security contractor
• Comply with legal and regulatory obligations

We will not use your personal information for direct marketing without your consent.

Security and smart home system data

Security, surveillance, access control, and home automation systems generate their own data, including camera footage, access logs, and device activity. That data belongs to you as the system owner. It is stored on your equipment or in an account held in your name with the relevant platform provider, not by us.

We access these systems only where you have authorised us to do so, and only for the purpose of commissioning, configuring, supporting, or servicing your installation. We do not monitor your system, review footage, or use system data for any other purpose. Where we hold credentials for support, they are kept under the security measures described below, and we will remove our access on request.

If your system records areas beyond your own property, you are responsible for meeting the surveillance, listening device, and privacy obligations that apply in your state. We are happy to discuss placement, but the compliance obligation rests with the system owner.

Disclosure of information

We may share your personal information with trusted third parties where necessary to deliver our services, including:

• Licensed subcontractors and tradespeople engaged on your project
• Builders, architects, and designers we collaborate with
• Equipment suppliers and manufacturers, for ordering, warranty, and support
• Platform and cloud service providers whose systems we configure for you
• Insurance providers and regulatory authorities
• Professional advisors (legal, accounting)

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure storage of physical records, password protection, and restricted access to personal information on a need-to-know basis.

No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and analytics

Our website may use cookies and third-party analytics services (such as Google Analytics) to understand how visitors use our site. This data is collected in aggregate and does not personally identify you.

You can disable cookies in your browser settings, though this may affect your experience on our website.

Third-party links

Our website may contain links to external sites, including social media and the websites of the equipment brands we install. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.

Your rights

You have the right to request access to the personal information we hold about you, and to request correction of any inaccurate or out-of-date information. If you wish to access, update, or delete your personal information, please contact us.

Some records, including certificates of electrical safety and compliance documentation, must be retained for a set period under electrical safety and security industry legislation. We cannot delete those records before that period ends.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch via our enquiry form.